Communications Services
Voice, mobile and Internet with built in Safeguarding
Introducing One Call
Our unique “One-Call” Resident solution is a system that offers dignity to the resident as it allows them to make calls to loved ones from the privacy of their own room. It comes with safeguarding functions making it safe for vulnerable residents to use without worrying about inappropriate use or nuisance calls. This “in-room” solution for residents also doesn’t require any BT lines (and subsequent 12-month contracts). This means that your residents can call a selection of numbers safely, and that only the same preselected callers can reach them. There is also the ability to control the hours of use to shield loved ones from unreasonable calling patterns. However, personalised messages may be pre-recorded to offer a calming, reassuring voice if the handset is picked up during those controlled hours. All services are pre-paid, in order that relatives can be sure that costs remain in control.
Helping the Care Industry benefit from the latest technologies while reducing costs and improving the safeguarding of both Employees and Residents
Communications technologies and commercials are constantly changing. We can help review, assess and improve all areas of communication including Telephones Systems, Lines, Mobiles, Internet connections and Messaging. All elements are also reviewed with respect to how well all stakeholders are safeguarded.
Our service also then provides for ongoing management to make sure that the benefits continue to be experienced over time.
How do we do this?
- We gather information about your existing arrangements. This can include latest invoices and contracts for all services.
- We then review your current spend, contract terms and functionality to see where we can reduce ongoing costs and/or improve functionality.
- All our recommendations are fully costed and focus on flexibility and reliability….Afterall, communications are core to effective care environments.
- It is important to note that we do not promote change for change’s sake. If your current arrangements are adequate, we will report that and recommend no change.
Some of the technologies, solutions and functionality we can provide:
- Telephony Systems including Connectivity. There is a forthcoming date where the UK will change the type of line you have. ISDN is being ceased and a move to SIP is coming. We can help support this.
- You can do without an “on-site” system all together. Hosted telephony allows you to do without hardware and rely on our, always updated and supported, cloud systems.
- Call recording – We have affordable solutions with no Capital Requirements. You simply elect to record all, or a sample of calls in and/or outbound.
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Internet Connectivity – SuperFast Broadband, Leased Lines and even 4G options to provide affordable, reliable and flexible options for any site or user.
- Cordless on-site telephony so that staff members can roam freely around site or even between sites.
- Advanced Call reporting. Not only is our billing platform able to provide remarkably informative analytics across your whole business or site by site.
- Multi-site solutions where all of your staffed locations can be brought together as one. This also allows certain resources to be centralised, such as reception, accounts and resident services, so you can benefit from scaling and the associated staff savings
Our Services
What our clients say...
